FAQ

If you are using a mobile device you need to have Zoom installed. If you are using a desktop computer or a laptop you can join the Zoom meating directly through the browser, although the app is recommended for the best user experience.

No, you can use Zoom as a guest. Just use the link you received in the confirmation email.

Yes, you can reschedule your appointment. Please send us an email at least 24 hours in advance, including the date and time you’d like for the new appointment, and we’ll do our best to accommodate your request.

Yes, you can cancel your appointment. Just send us an email at least 24 hours before the scheduled appointment. We will cancel it for you and issue a refund.

We offer three main packages:

• Silver: Online consultation to guide your choices.
• Gold: Design of a single space of your choice, such as a kitchen, living room, or bedroom.
• Platinum: Includes consultation, full interior design, and post-project support.
• Additionally, we provide an exclusive Turnkey Service, available after a Silver consultation.

 It’s a premium service that includes full project management, site management, and execution of the works, along with all the benefits of the Platinum package. This service is available exclusively in Lombardy, Italy, and Sofia, Bulgaria.

• For a single room, the estimated time is 1-2 weeks.
• For a complete renovation, the project can take up to 3 months.

The timeline for a “Turnkey Service” renovation ranges from 2 months to a year, regardless of the property’s size.

The process starts with booking a Silver consultation. During the initial session, we’ll ask you to send us digital materials in advance, such as floor plans, photos, videos, and a completed questionnaire (sent upon order confirmation). Then, you have two options:

1. If you book a Platinum package, the Silver consultation will be free of charge.
2. Alternatively, you can choose to proceed with just the Silver consultation.

Absolutely! We create tailor-made solutions, such as staircase-wardrobes, custom kitchens, and more, perfectly adapted to your style and needs.

 Yes, whenever possible. We prioritize natural materials and environmentally friendly solutions.

Costs vary depending on the package chosen and the project’s complexity. Contact us for a personalized quote.

You can pay in several ways:

• Online: Via Stripe with a credit card or PayPal, directly on our website.
• Bank transfer: Send a request to info@tobinterior.com, and you’ll receive an email with all the instructions to proceed.

Yes, we collaborate with trusted local professionals and suppliers to ensure quality and precision.

You can email us at info@tobinterior.com, fill out the form on our website, or message us on our social media channels.